http://www.edmw.sg/viewtopic.php?t=18926

A former Hewlett-Packard worker could barely wait for their non-disclosure-agreement to end so they could spill 20 company secrets to The Consumerist.

1: Many HP Printers, like their laser printers, have a built-in page-count after which they won't work. This resides in the a transpart sometimes called image or drum kit. Rather than get the printer fixed, it's often cheaper to buy a new printer, OR you can do a NV ram reset. It resets everything in the printer, including all the page counts, but it's not without risks.

2: To get past the voice prompt system, repeatedly say "Agent." It will take two or three repetitions, but it will get you to a human.

3: If a set of cartridges cost more than the printer, don't buy the printer. It's considered a "throwaway" printer. HP service techs are told to spend no more than 30 minutes working on these because at that point, you are costing HP money.

4: HP cartridges have a warranty separate from their printer. The printer might be out of warranty, but the cartridges might not be. Cartridge goes plooey, call in.


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